Terms & Conditions
1.0. This contract is made between Furniture and Freight Distribution Group
(“the Movers”) and ————————— (“the Customer”). All business is
undertaken by the movers, including the provision if any, advice, information or
other services is undertaken upon and subject to these conditions.
2.0. Furniture and Freight Distribution Group accepts goods for carriage only
upon these terms and conditions:
2.1 For any house/office moves and furniture relocation and general freight
movement, where prices are quoted based on information provided by the
customer, Furniture and Freight Distribution Group reserves the right to modify
prices as a result of incorrect volume, dimension and/or weight or access
conditions e.g. stairs or balcony varying to those quoted by the customer at
the time of booking. The Customer should notify Furniture and Freight
Distribution Group if there is not suitable and convenient access to the place
from which the goods are to be removed. The movers can make an extra
charge due to any access restrictions and will not be liable for any goods
damaged through the lack of such access. Undeclared redirection, multi route,
or additional manpower not requested, storage, etc. will incur extra charges.
2.2 There will be an extra charge of $120.00 each for any extra heavy,
oversized item such as double door fridge, vault/safe, spa pool, pool table,
commercial items, etc. It’s the customer’s responsibility to inform Furniture
and Freight Distribution Group prior if the move includes any item of such or
similar nature.
2.3 If Furniture and Freight Distribution Group notices that goods are not safe
to transport or insufficiently packaged and may cause potential damage to
either the item being moved or other items, including the vehicle, the company
reserves the right to reject acceptance of the item/s.
2.4 The Customer will not give to the Movers for packing, removal or storage:
● any article or substance which is, or is likely to be, of a dangerous,
corrosive, inflammable, explosive or damaging nature, or anything likely
to encourage vermin, bora, or any other pest.
● Prohibited or stolen goods, drugs/medicines, aerosols, paints, firearms,
gas cylinders and ammunition.
● Jewelry, watches, trinkets, precious stones or metals, money, deeds,
securities, stamps, coins or goods or collections of a similar kind
● The customers will empty, properly defrost, and clean refrigerators and
deep freezers. We are not responsible for the contents
● Any animals and their cages or tanks including pets, birds, or fish.
2.5 The company withholds the right to delay the customer’s job by 2 hours
due to any unforeseen circumstances without waiving any charges. Should
the service be delayed more than two hours the customer will be informed and
will then come to a mutual decision at the company’s discretion.
2.6 Our designated arrival time is to be considered as a guide only. Various
factors can affect our arrival time such as unexpected delays on previous
job(s), delays caused by traffic congestion and/or accidents, roadworks and/or
closures, streets not on maps and/or incorrect directions supplied by
customers, weather, truck breakdown, etc.
2.7 Obtain at your own expense, all documents, permits, and licences
necessary for the removal to be completed. It will incur extra charges, if our
team has to wait for any documentation needed from your end.
3.0 LOSS/ DAMAGE AND OTHER LIABILITIES
3.1 Whilst our team of movers provides highest care and attention when
carrying out your move, there remains the risk of damage. Whilst the risk is
low, all work done will be carried out at “Owners Risk”.
3.2 Any damage to premises (lawns, floors, driveways, footpaths,
underground pipes, cables, sewerage, and other underground installations), is
not covered. Should our staff be instructed by the property occupier, or any
person acting on their behalf to drive, park or maneuver vehicles in or near an
area where such damage is likely to occur, compliance with such instructions
will not in any way involve the Movers or its insurers in responsibility for any
subsequent damage which may be sustained. Such responsibility will rest
solely in the hands of the Owner.
4.0 TRANSIT INSURANCE
4.1 Whilst our team provides highest care and attention to your goods when
carrying out your move, there remains the risk of damage, especially when
handling fragile items, large furniture, white ware items and/or kitchen
appliances without its original packaging/unpacked. Arranging a transit
insurance cover will give you peace of mind, should the unforeseen happen,
you’ll be able to repair/replace your valuables.
If you have an existing insurance provider, you can arrange a transit insurance
with them, otherwise, Furniture and Freight Distribution Group can assist you
with it.
4.2 Any claim must be lodged in writing within 24 hours of the occurrence of
damage or loss. Claims submitted outside this time will not be accepted.
4.3 There is no liability for damage if goods have pre-existing damage,
inherent damage/vice or where the damage has resulted from insufficient
packaging.
4.4 There will be no liability for damage to the goods packed by the owner
themselves. If any glass or fragile item breaks unless factory packed, or
electrical appliances fail to operate after transit, the company does not take
any liability.
4.5 There will be no liability for third party damage – i.e. in the event of an
accident where the other party is found at fault, the carrier will not be liable for
goods damaged in transit. In this case the customer must claim directly off the
insurance company of the other party.
4.6 In accordance with the Contract and Commercial Act, your claim will only
be processed once complete payment of move has been received and
acknowledged.
5.0 PAYMENT
5.1 All residential and non-credit account moves are strictly cash, bank
transfer or credit/debit card payments unless pre-arranged with management.
With commercial office moves, we allow a maximum 7 days account.
5.2 All Credit Card payments (Visa and MasterCard) will be charged a 1.5%
fee to cover Mobile EFTPOS terminal fees and transaction fees.
5.3 Furniture and Freight Distribution Group reserves the right to ask for the
payment before unloading the goods.
5.4 If the full payment is not made when required then a late fee of $50.00 +
GST applies after every 24 hours.
5.5 All defaulting accounts will be forwarded to third party debt collectors at
the defaulter’s expense.
5.6 We require you to pay in advance a 15% deposit to confirm the moving
slot for any intercity move. Proof of payment should be sent to us through
email. The deposit will be refunded if the cancellation is made 72 hours prior
to the moving date.
6.0 Misconduct and unacceptable behaviour with any staff member(s) may
result in customer’s booking being terminated at the company’s discretion.
7.0 Cancellation: $100.00 cancellation fee applies unless 48 hours notice is
given via email.
By accepting an email quote request or confirming the booking through a third
party, you agree to the terms and conditions of Furniture and Freight
Distribution Group. These terms and conditions will be considered as a legal
contract between you and Furniture and Freight Distribution Group. Our terms
and conditions are subject to change without prior notice.
